At Bijayrawat.com, we strive to provide our customers with a seamless and enjoyable shopping experience. We understand that sometimes circumstances may change, and you might need to cancel an order or seek a refund. To ensure transparency and customer satisfaction, we have a comprehensive Cancellation & Refund Policy in place.
Order Cancellation: Customers can cancel their orders for any reason before the product is dispatched from our warehouse. To initiate a cancellation, you can visit the “My Orders” section on our website and follow the cancellation process. Alternatively, you may contact our customer support team, who will be more than happy to assist you. It is essential to cancel the order as early as possible to avoid any inconvenience.
Refund Eligibility: Once an order is successfully canceled within the stipulated time frame, you will be eligible for a refund. However, certain products, such as personalized items or digital downloads, may not be eligible for cancellation and refund due to their nature.
Refund Process: Upon successful cancellation, the refund will be processed through the original payment method used during the purchase. The amount will be credited back to your account within a specified period, depending on your bank or payment gateway’s policies. In case of any delays or discrepancies, our customer support team will be available to provide prompt assistance.
Product Return Policy: At Bijayrawat.com, we take great care to ensure that the products you receive are of the highest quality. In the unlikely event that you receive a damaged or defective product, you can initiate a return request within 7 days of receiving the item. Our team will guide you through the return process and arrange for the product to be picked up from your provided address.
Refund for Returns: Upon receiving the returned product, our quality assurance team will inspect it to verify the reason for return. If the return is deemed valid, we will initiate the refund process as per our policy. Refunds for returns are usually processed through the original payment method, and you will receive the amount within a reasonable timeframe.
It is essential to read and understand our Cancellation & Refund Policy thoroughly before making a purchase at Bijayrawat.com. We believe that this policy reflects our commitment to maintaining a fair and customer-centric approach, ensuring that you have a delightful shopping experience with us. Should you have any questions or concerns, our dedicated customer support team is always available to assist you.